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Welcome to my corner of the internet.

IT Professional with 6 years experience in the industry, currently training for my GCP.

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My Skills

Here are some skills I have acquired in the workplace and through self learning.

Remote/On-Site Support

Great experience providing remote and on-site support. I am very experienced in using help desk software to prioritise my tickets and escalate tickets to the correct teams.

Windows Support

I have vast knowledge in supporting Windows PC's including Windows 7, 8 & 10. I have experience ranging from troubelshooting software and OS errors to resolving network issues.

Web Hosting

I have experience configuring and deploying Apache2 & Nginx web servers as well as setting up TCP/HTTP load balancers via HAProxy to ensure high performance and redundancy is met.

Server Support

I have excellent experience in supporting & maintaining servers including Windows Server 2003/2008R2/2012/2016/2019 and linux servers including Ubuntu Server & Debian.

Google Cloud

I am currently learning Google Cloud and I am familair with the fundamentals, I am gaining more experience with this to acheive my GCP certification.

Hardware Support

Hardware support experience including but not limited to hard drive/SSD replacements, RAM Upgardes, Graphics Card upgrades, Motherboard/CPU upgrades and more.

Virtualisation

Experience with virtualisation including Hyper-V, Proxmox and VMWare.

Office 365

Experience configuring and deploying an Office 365 enviroment including email setup, access management and security.

Networking

I have a great understanding of the TCP/ISO model and supporting networks including L3 switches, routers, WLAN, LAN, WAN support as well as troubelshooting network issus using tools such as Wireshark & Nmap.

Azure

Experience with Microsoft Azure including Active Directory, deploying VM's, understanding of zones and regions as well as networking in the cloud.

InfoSec

I have experience with Information Security and protecting critical data, I am also familiar with security policies and laws such as the Data Protection Act and GDPR.